Refund Policy
MICHELE LEE ELLIS CONSULTING, LLC
REFUND POLICY
Last Updated: August 24, 2026
This Refund Policy applies to purchases made from Michele Lee Ellis Consulting, LLC ("MLEC," "Firm," "we," "us," or "our"), including Home Care Coaching, Michele Lee Ellis Consulting programs, consulting services, coaching services, licensing support, digital products, online courses, memberships, masterminds, templates, policies and procedures, workshops, trainings, events, retreats, apparel, and any other products or services offered by Michele Lee Ellis Consulting, LLC, unless a different refund policy is expressly stated in writing for a specific offer.
By completing a purchase, submitting payment, enrolling in a program, entering into a financing arrangement, checking an agreement box, signing electronically, accessing a portal, downloading materials, attending a session, or using any product or service, you acknowledge that you have read, understand, and agree to this Refund Policy.
1. All Sales Are Final
All sales are final.
Michele Lee Ellis Consulting, LLC does not offer refunds, partial refunds, prorated refunds, credits, exchanges, or cancellations after purchase, except where otherwise required by applicable law or where Michele Lee Ellis Consulting, LLC expressly agrees otherwise in writing.
This policy applies to, but is not limited to:
-Consulting services;
-Coaching packages;
-Licensing support services;
-Digital products;
-Online courses;
-Memberships;
-Masterminds;
-Templates;
-Policies and procedures;
-Downloadable resources;
-Workshops;
-Trainings;
-Event tickets;
-Retreats;
-Apparel;
-Program deposits;
-Payment plans;
-Purchases made using third-party financing; and
-Any other product, service, or offer provided by Michele Lee Ellis Consulting, LLC.
The availability of a payment plan, installment arrangement, financing option, lender, financing provider, or other payment method does not modify the final-sale nature of the underlying purchase.
2. Why Purchases Are Non-Refundable
Michele Lee Ellis Consulting, LLC provides service-based and intellectual property-based offerings.
Many products and services include immediate or reserved access to proprietary information, consulting time, coaching guidance, licensing guidance, digital resources, educational materials, scheduling commitments, program capacity, templates, policies and procedures, training content, portal access, strategic guidance, and other business resources.
Because these items and services may be accessed, reserved, delivered, scheduled, customized, prepared, or made available immediately after purchase, all sales are final and payments made to Firm are non-refundable except where otherwise required by applicable law or expressly agreed to by Firm in writing.
3. No Refunds Based on Participation, Use, Circumstances, or Results
No refund, credit, cancellation, extension, payment reduction, or release from payment obligations will be provided because you:
-Change your mind after purchase;
-Decide not to participate;
-Fail to attend sessions, meetings, trainings, workshops, events, or calls;
-Do not access the training portal;
-Do not download or use the materials;
-Do not complete assignments or implementation steps;
-Do not submit requested information;
-Change your business plans;
-Change your state, service area, or business direction;
-Delay or stop the licensing process;
-Decide not to open, continue, or grow a business;
-Experience financial hardship;
-Sell, close, pause, or restructure your business;
-Become unable or unwilling to participate;
-Are dissatisfied after receiving access to Services or materials;
-Do not achieve your desired result;
-Fail to obtain licensing, financing, clients, contracts, revenue, profitability, or another desired outcome;
-Choose to discontinue Services before the applicable program or service term ends; or
-Are removed from a program, portal, community, event, or service due to non-payment, misconduct, breach of an agreement, or violation of any applicable policy or community standard.
-Failure to use, access, attend, complete, or participate in a product or service does not cancel the purchase or create a right to a refund.
4. Written Refunds, Credits, or Other Adjustments
No refund, partial refund, prorated refund, credit, payment adjustment, cancellation, transfer, access adjustment, extension, or other financial accommodation shall be valid unless expressly approved or confirmed by Michele Lee Ellis Consulting, LLC in writing.
Any refund, credit, adjustment, cancellation, or other accommodation expressly approved by Firm in writing shall apply only to the specific Client and circumstances for which it is granted.
Such written accommodation shall not:
-Modify Firm's general no-refund policy;
-Establish a custom, course of dealing, practice, or precedent;
-Constitute a waiver of this Refund Policy or any applicable agreement;
-Create a right or entitlement to the same or similar accommodation for any other Client or circumstance;
-Require Firm to provide the same or similar accommodation in the future; or
-Constitute an admission of liability, wrongdoing, fault, breach, or responsibility by Firm.
A refund, credit, adjustment, cancellation, or other accommodation provided in one situation does not require Michele Lee Ellis Consulting, LLC to provide the same or similar accommodation in another situation.
Any approved accommodation remains subject to the applicable Service Agreement, Terms and Conditions, payment authorization, financing arrangement, lender requirements, and applicable law.
5. Payment Plans Are Not Month-to-Month Subscriptions
Unless a product or service is expressly identified in writing as a month-to-month subscription, any installment plan, payment plan, recurring payment arrangement, or scheduled payment option provided directly by Firm is a method of paying the total purchase price and is not a month-to-month subscription.
You are purchasing the full program, product, package, service, or engagement even when the purchase price is divided into installments.
You remain responsible for all amounts properly owed directly to Firm under the applicable purchase and payment arrangement.
A payment plan does not give you the right to cancel the underlying purchase or discontinue remaining amounts properly owed to Firm before the applicable financial obligation has been satisfied.
Failure to use, access, attend, complete, or participate in the product or service does not cancel your direct payment obligations to Firm.
6. Third-Party Financing
Michele Lee Ellis Consulting, LLC may allow eligible Clients to finance all or a portion of a purchase through a third-party lender, financing provider, financing platform, or other financing arrangement accepted by Firm.
Third-party financing is a payment method. It does not convert the underlying product or service into a month-to-month subscription and does not create a separate right to cancel the purchase or obtain a refund from Firm.
Financing Agreements
If you enter into a financing agreement with a third-party lender or financing provider, your financing and repayment obligations are also subject to the applicable financing agreement, lender documentation, disclosures, payment schedule, and applicable law.
Depending on the financing arrangement, either:
-The lender or financing provider may pay Firm for all or a portion of your purchase and require you to make repayment directly to the lender or financing provider; or
-Firm or its authorized payment processor may be permitted or authorized under the applicable financing arrangement to collect scheduled payments from you.
The applicable financing documentation and payment authorization shall determine how payments are collected.
Payments Made Directly to a Lender
If a lender or financing provider pays Firm for the Services and requires you to make repayment directly to the lender or financing provider, your repayment obligations, payment schedule, interest, fees, servicing, default provisions, collection activity, and lender remedies are governed by your separate agreement with that lender or financing provider.
Michele Lee Ellis Consulting, LLC does not control or administer amounts payable exclusively to an independent lender or financing provider.
Failure to participate in the Services, discontinuation of participation, expiration of program access, suspension of Services, or termination of Services does not automatically cancel, reduce, suspend, defer, or otherwise modify your separate financing obligations to the lender or financing provider.
Any request concerning repayment modification, deferment, restructuring, lender fees, payment schedules, lender disputes, or other lender-controlled matters must be addressed according to the applicable financing agreement.
Payments Firm Is Authorized to Collect
If the financing arrangement permits or authorizes Firm or its authorized payment processor to collect payments from you, those payments remain subject to the applicable payment authorization, financing documentation, payment schedule, Service Agreement, and applicable law.
Failure to use or participate in the Services does not cancel amounts Firm is properly authorized to collect under the applicable financing arrangement.
Financing Does Not Change the Refund Policy
If a lender or financing provider pays Firm for all or a portion of your purchase, your decision to discontinue participation, stop using the Services, fail to access the Services, or request cancellation does not require Firm to refund financing proceeds to you or cancel your financing agreement.
Firm does not have authority to cancel, forgive, reduce, defer, restructure, or otherwise modify your repayment obligations to an independent third-party lender or financing provider unless Firm has been expressly authorized to do so under the applicable financing arrangement.
Financing Declined, Reversed, or Unfunded
If financing is declined, withdrawn, canceled, reversed, rescinded, unfunded, partially funded, or otherwise becomes unavailable, you remain responsible for any amounts properly due to Firm for Services purchased or received, subject to the applicable Service Agreement, financing arrangement, payment authorization, and applicable law.
If financing proceeds paid or expected to be paid to Firm are withheld, reversed, charged back, clawed back, canceled, disputed, or otherwise not received or retained by Firm due to your default, misrepresentation, failure to satisfy lender requirements, unauthorized payment reversal, breach of the financing agreement, or other action attributable to you, you remain responsible for any amount properly owed to Firm for Services purchased or received, to the extent permitted by the applicable financing agreement and applicable law.
You will not be required to make duplicate payment to both Firm and a lender or financing provider for the same financed amount. Any financing proceeds validly paid to and retained by Firm shall be credited toward the corresponding amount owed to Firm.
Refunds or Adjustments Involving Financing
If Michele Lee Ellis Consulting, LLC expressly agrees in writing to a refund, partial refund, credit, or payment adjustment involving a purchase made through third-party financing, any such refund or adjustment shall be processed in accordance with the applicable financing arrangement, lender requirements, and applicable law.
Where required by the financing arrangement, Firm may remit an approved refund, credit, or adjustment directly to the lender or financing provider rather than directly to you.
Firm does not control how a lender or financing provider applies an approved refund or credit to a financing account, including its effect on principal, interest, fees, payment amounts, repayment schedules, or other financing obligations.
If a financing transaction is canceled, rescinded, reversed, refunded, or otherwise modified pursuant to applicable law or the applicable financing agreement, Michele Lee Ellis Consulting, LLC will comply with any lawful obligations applicable to Firm.
7. Failed Payments and Suspended Access
If any payment owed directly to Michele Lee Ellis Consulting, LLC, or any payment Firm is expressly authorized to collect under an applicable financing arrangement, is missed, declined, returned, disputed, reversed, or not successfully processed, Firm may suspend access to Services, sessions, portals, communities, templates, resources, policies and procedures, digital products, program materials, events, support, and any other benefits until the applicable account is brought current or the payment issue is resolved.
Suspension of access does not cancel the purchase, pause the applicable program term, extend the access period, or release you from amounts properly owed directly to Firm.
Firm and its authorized payment processor may retry failed, declined, returned, reversed, or unsuccessful payments and may process any valid payment method properly provided or authorized by you for amounts Firm is authorized to collect.
If a scheduled payment owed directly to Firm remains unpaid for more than ten (10) calendar days after its due date, Firm may declare the remaining balance properly owed to Firm immediately due and payable and may pursue lawful collection remedies available under the applicable agreement and applicable law.
Where Firm is authorized to collect payments under a financing arrangement, Firm may exercise any payment or suspension rights available under the applicable financing arrangement and Service Agreement.
If a payment is payable exclusively to a third-party lender or financing provider, the consequences of non-payment shall be governed by the applicable financing agreement rather than this Section.
8. Chargebacks and Payment Disputes
By completing a purchase, you agree not to initiate an improper or unauthorized chargeback, payment reversal, ACH reversal, stop-payment request, payment dispute, or similar action concerning a payment properly authorized and owed to Michele Lee Ellis Consulting, LLC.
You agree to contact Michele Lee Ellis Consulting, LLC in writing regarding a payment concern involving Firm and provide Firm a reasonable opportunity to review and respond before initiating a payment dispute, except where otherwise prohibited by applicable law.
An improper or unauthorized chargeback, payment reversal, ACH reversal, or similar action may constitute a material breach of this Refund Policy, the Terms and Conditions, and any applicable Service Agreement, Consulting Agreement, Coaching Agreement, Master Services Agreement, Client Services Agreement, order form, invoice, payment authorization, or other agreement.
If you initiate an improper or unauthorized chargeback, payment reversal, payment dispute, ACH reversal, or similar action involving Firm, Michele Lee Ellis Consulting, LLC may, to the extent permitted by applicable law and agreement:
-Suspend or terminate access to Services, portals, communities, events, sessions, and materials;
-Revoke access to digital products, templates, policies and procedures, and program resources;
-Remove you from any program, membership, mastermind, community, event, or platform;
-Declare amounts properly owed directly to Firm immediately due and payable where permitted;
-Dispute the chargeback or payment reversal;
-Refer amounts properly owed to Firm to collections or legal counsel; and
-Seek recovery of lawful collection costs, attorney's fees, court costs, chargeback fees, processing fees, and other damages or expenses permitted by law or agreement.
Nothing in this policy prevents you from reporting actual unauthorized fraud or exercising any right that cannot lawfully be waived.
However, dissatisfaction, non-use, failure to participate, change of mind, financial hardship, or failure to achieve a desired result does not by itself make an otherwise authorized payment unauthorized.
If a payment dispute concerns an amount payable exclusively to a third-party lender or financing provider, the dispute shall be governed by your agreement with that lender or financing provider.
9. Good Faith Resolution
Before initiating a formal payment dispute or claim involving Michele Lee Ellis Consulting, LLC, you agree to contact Firm in writing and provide a reasonable opportunity for review and response, except where otherwise prohibited or limited by applicable law.
Failure to provide written notice and a reasonable opportunity to respond may be considered in determining whether the parties acted in good faith and may constitute a breach of this Refund Policy or an applicable agreement where permitted by law.
Nothing in this Section prohibits you from exercising rights that cannot lawfully be waived or from communicating with a governmental, regulatory, law enforcement, or other authority where legally permitted.
10. Events, Workshops, Retreats, and Tickets
Event tickets, workshop registrations, retreat registrations, conference tickets, training registrations, and related purchases are non-refundable unless a specific written refund policy is provided for that event, Firm expressly agrees otherwise in writing, or a refund is required by applicable law.
If you cannot attend an event, workshop, retreat, conference, or training, you are not entitled to a refund, credit, transfer, or future admission unless Michele Lee Ellis Consulting, LLC expressly approves otherwise in writing.
Michele Lee Ellis Consulting, LLC reserves the right to modify event details, speakers, schedules, locations, format, delivery method, or agenda when necessary. Such changes do not entitle the purchaser to a refund unless expressly stated in writing or required by applicable law.
11. Digital Products, Downloads, Templates, and Policies and Procedures
All purchases of digital products, downloads, templates, forms, worksheets, policies, procedures, standard operating procedures, scripts, checklists, workbooks, guides, recordings, courses, and online resources are final and non-refundable, except where otherwise required by applicable law or expressly agreed to by Firm in writing.
Due to the immediate access and intellectual property nature of these products, no refunds or credits will be issued once purchased, accessed, downloaded, delivered, emailed, shared, or otherwise made available, except where otherwise required by applicable law or expressly agreed to by Firm in writing.
12. Apparel and Physical Products
All apparel and physical product purchases are final unless Michele Lee Ellis Consulting, LLC expressly states otherwise in writing or applicable law requires a different remedy.
If a physical product arrives damaged or incorrect, you must contact Michele Lee Ellis Consulting, LLC in writing within seven (7) calendar days of delivery with your order information and supporting photos.
Michele Lee Ellis Consulting, LLC will determine any appropriate replacement or other remedy in accordance with the applicable purchase terms and applicable law.
Shipping fees, processing fees, and handling fees are non-refundable unless otherwise required by applicable law.
13. No Guarantee of Results
Michele Lee Ellis Consulting, LLC does not guarantee success, financial independence, revenue, profitability, clients, contracts, licensing approval, certification, survey outcomes, inspection results, financing approval, funding, business growth, or any other specific result.
Your results depend on many factors, including your effort, diligence, implementation, timing, leadership, financial resources, business decisions, market conditions, regulatory requirements, lender requirements when applicable, and professional guidance from licensed advisors when appropriate.
Failure to achieve an expected or desired result does not create a right to a refund, credit, cancellation, or release from payment obligations.
14. Due Diligence
Information provided by Michele Lee Ellis Consulting, LLC is for educational, consulting, coaching, and general business guidance purposes only.
You are responsible for conducting your own due diligence before making business decisions, purchasing products or services, entering into financing arrangements, submitting licensing applications, entering into contracts, hiring vendors, or taking action based on information provided by Michele Lee Ellis Consulting, LLC.
You should consult with qualified legal, tax, accounting, financial, insurance, human resources, licensing, clinical, or other licensed professionals when appropriate.
Michele Lee Ellis Consulting, LLC is not a lender or financial advisor unless expressly stated otherwise in writing and does not guarantee approval for financing or any particular financing terms.
15. Agreement Precedence and Third-Party Financing Agreements
If you have signed, electronically accepted, or otherwise agreed to a Service Agreement, Consulting Agreement, Coaching Agreement, Master Services Agreement, Client Services Agreement, order form, invoice, payment authorization, or other written agreement with Michele Lee Ellis Consulting, LLC, that agreement controls if there is any conflict between that agreement and this Refund Policy.
The applicable Terms and Conditions, Privacy Policy, checkout page, sales page, order confirmation, invoice, payment authorization, and other transaction-specific documents may also apply to your purchase.
If you enter into a separate financing agreement directly with a third-party lender or financing provider, that financing agreement governs the relationship between you and the lender or financing provider with respect to financing-specific matters, including:
-Credit approval;
-Financing terms;
-Repayment obligations;
-Payment schedules;
-Interest;
-Lender fees;
-Required financing disclosures;
-Account servicing;
-Collection activity; and
-Lender default remedies.
The applicable Service Agreement and this Refund Policy continue to govern the relationship between you and Michele Lee Ellis Consulting, LLC concerning the products and Services purchased from Firm.
Nothing in a third-party financing agreement modifies Firm's refund policy, Services, program terms, access terms, or other obligations unless Michele Lee Ellis Consulting, LLC expressly agrees to such modification in writing or the modification is required by applicable law.
Nothing in this Refund Policy modifies, cancels, forgives, reduces, defers, restructures, or otherwise alters obligations owed to a third-party lender or financing provider under a separate financing agreement.
16. Policy Updates
Michele Lee Ellis Consulting, LLC reserves the right to update, revise, or modify this Refund Policy from time to time.
Updates will be posted on the applicable website or otherwise provided through reasonable notice.
Unless otherwise stated, the Refund Policy in effect at the time of purchase applies to that purchase, subject to any applicable Service Agreement or other written or electronically accepted agreement.
Continued access to certain Services, programs, websites, portals, or platforms may be subject to subsequently updated terms where permitted by the applicable agreement and applicable law.
17. Contact Information
Questions regarding this Refund Policy may be submitted in writing to: